How to Submit a Help Desk Request

How to Submit a Help Desk Request

Overview:
Need assistance with your device, software, or account? Submitting a support ticket is the fastest way to get help from our team. Here’s how to do it:

Step-by-Step: Submitting a Ticket

  1. Go to the Help Desk Portal
    Visit our support form at:
    https://lloydbluetechnologiesllc.zohodesk.com/portal/en/newticket

  2. Choose a Department
    Select the most appropriate category, such as:

    • Technical Support

    • Billing & Account Questions

    • General Inquiries

  3. Fill Out the Form

    • Name and Email are required.

    • Use the Subject line to summarize your issue.

    • In the Description, explain what’s happening in detail.

  4. Attach Files (Optional)
    You can add screenshots or documents that help explain the issue.

  5. Submit the Ticket
    Once submitted, you’ll receive a confirmation email. A technician will review it and respond as soon as possible during business hours.

What Happens Next?

  • Your ticket is assigned a case number.

  • We’ll review and respond, often within the same day.

  • If your issue requires remote access, we’ll provide a link to start a secure session.

Need Help Right Away?
Call (720) 669-1007 and leave a message if we’re unavailable. Messages also generate a support ticket automatically.

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