Overview:
We offer remote support sessions to help resolve technical issues without requiring an in-person visit. These sessions are secure, efficient, and included in most TechCare plans.

When Remote Support Is Used

We’ll recommend a remote session when:

• You report an issue we can troubleshoot online

• You’re experiencing device errors, network problems, or software glitches

• You want help setting up new tech or walking through a process

What to Expect

1. You Receive a Link
   We’ll send a unique session link via email or text. The first time you use it, you’ll be prompted to install the Zoho Assist customer app for secure access.

2. You Grant Access
   You’ll be asked to allow temporary screen access. We cannot access your computer or device without your permission.

3. We Troubleshoot Live
   A technician will walk you through the issue or take control with your approval to fix it.

4. Session Ends Securely
   Once the issue is resolved, we disconnect. We cannot reconnect without another invitation.

Is It Safe?
Yes. We use trusted tools with encrypted connections. You’re always in control — we cannot log in or access your system without your consent.

Plans That Include Remote Support

• TechCare Business – Includes up to 6 sessions per year

• TechCare Residential – Includes up to 3 sessions per year

• TechCare Lite – Includes up to 2 then Pay-as-you-go 

• Non-subscribers – Available at an hourly rate