To help us resolve your issue quickly and accurately, please include the following in your support request:
We need a valid phone number or email address to reach you if we have questions.
Please specify if your issue is related to:
A computer, laptop, phone, or other device
A network, router, internet connection, or smart home setup
A software issue (email, browser, apps, etc.)
A prior service visit or installation
Clearly explain what’s going wrong. Example:
“My desktop is freezing after logging in.”
“Can’t access Wi-Fi since the storm.”
“Printer isn’t recognized by any device.”
Include whether the issue just started today, has been happening intermittently, or has been ongoing.
Tell us if anything changed recently — new device, update, app install, or physical changes (moved modem, unplugged something, etc.)
You can attach photos, screenshots, or exact wording from any error messages.