Overview:
This article explains what happens during your first service appointment with Lloyd Blue Technologies, whether it’s at your home or business location.

Before Your Appointment

You’ll receive a confirmation by email or text with the scheduled time, technician’s name, and any preparation tips (e.g., unlocking devices, locating equipment).

If you have not yet booked, you can request an appointment by submitting a support form or calling (720) 669-1007 and choosing the scheduling option.

During the Appointment

Here’s what to expect:

• Arrival Window: Your technician will arrive within the scheduled window and notify you when en route.

• Assessment: The technician will listen to your concerns, inspect affected devices or systems, and explain the plan before doing any work.

• Service Work: This may include diagnostics, repairs, installations, or optimizations, depending on your request.

• Recommendations: If additional services or hardware are needed, the technician will provide options and pricing.

• Summary: At the end, you’ll get a summary of the work completed and have a chance to ask questions.

After the Appointment

• You may receive a follow-up email with service notes or an invoice.

• If any issue persists, reply to the ticket or call us directly.

• We log all work for future reference and support continuity.

Billing and Payment

Unless you’re covered by a TechCare plan, appointments are billed at the hourly rate or flat-rate discussed.
You’ll receive a digital invoice with online payment options (ACH, card, or invoice terms if applicable).